On rare instances can people get stuck near a floor transition node

People are getting stuck right outside of security. Only a few both passangers and employees.

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COLLECTED HARDWARE DATA
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Device
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Model: 80V5 (LENOVO)

Operating system: Windows 10 (10.0.0) 64bit

RAM size: 16 GB

Battery status: Full
Battery level: 1

Processor Device
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Type: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
Core count: 4
Frequency: 2 GHz

Grahpics Device
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Vendor: NVIDIA
Type: NVIDIA GeForce 940MX
Memory Size: 2 GB

Screen Summary
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Full Screen: True
Resolution: 3840 x 2160 @ 60Hz