Ramp agents unable to get to stand from jetway floor

I've got a bunch of Ramp agents stuck on a plane stand and they cant leave, I'm getting pinged constantly that hey cant find an exit from a secured zone.

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COLLECTED HARDWARE DATA
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Device
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Model: All Series (ASUS)

Operating system: Windows 10 (10.0.0) 64bit

RAM size: 32 GB

Battery status: Charging
Battery level: -1

Processor Device
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Type: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Core count: 8
Frequency: 3 GHz

Grahpics Device
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Vendor: NVIDIA
Type: NVIDIA GeForce GTX 1050 Ti
Memory Size: 4 GB

Screen Summary
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Full Screen: True
Resolution: 2560 x 1440 @ 59Hz