Ramp agents do not consider both floor entrances for access if stand is using jetway

Most of the times the service round does not start, with a small sidenote that once in 10 times it starts from remote stands.

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COLLECTED HARDWARE DATA
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Device
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Model: MacBookPro13,2

Operating system: Mac OS X 10.14.5

RAM size: 8 GB

Battery status: Full
Battery level: 1

Processor Device
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Type: Intel(R) Core(TM) i5-6267U CPU @ 2.90GHz
Core count: 4
Frequency: 2 GHz

Grahpics Device
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Vendor: Apple
Type: Intel(R) Iris(TM) Graphics 550
Memory Size: 1 GB

Screen Summary
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Full Screen: True
Resolution: 2560 x 1440 @ 60Hz